Motor (transport) failure service check
Action Yes No
Step 1
Enter the Diagnostics menu, and then navigate to:
PRINTER SETUP > Reset Engine Service Error
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Enter the Diagnostics menu, and then navigate to:
MOTOR TESTS > PRINTER MOTOR TESTS > Transport tray
Does the motor run?
Go to step 6. Go to step 3.
Step 3
a Reseat the transport motor cable.
b Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 4. The problem is solved.
Step 4
a Check the transport motor belt for proper tension, and adjust if
necessary.
b Check the transport motor gear and belt for wear or damage, and
replace if necessary.
Does the problem remain?
Go to step 5. The problem is solved.
Step 5
Replace the motor (transport). See
“Motor (transport) removal” on
page 367.
Does the problem remain?
Go to step 6. The problem is solved.
Step 6
Check the engine controller board pins for damage, and replace if
necessary. See
“Engine controller board removal” on page 353.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
16y errors
16y error messages
Error code Description Action
163.04 The motor (tray 3 feed) did not reach the required
speed.
See
“2 x 500-sheet tray 3 feed failure service
check” on page 160.
163.04 The motor (2500-sheet tray paper feed) did not reach
the required speed.
See
“2500-sheet tray feed failure service check”
on page 158.
7421
Diagnostic information
157
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