Action Yes No
Step 5
Check the controller board pins for damage, and replace if necessary. See
“Controller board removal” on page 356.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
Insufficient memory service check
Action Yes No
Step 1
Reset the printer, and then navigate to:
Paper Menu > Print Settings > Download Target > Disk
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
If applicable, install extra memory card.
If applicable, make sure that the additional memory card is properly
installed.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
Check the controller board pins for damage, and replace if necessary. See
“Controller board removal” on page 356.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
Complex page service check
Action Yes No
Step 1
Reset the printer, and then navigate to:
Paper Menu > Print Settings > Download Target > Disk
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Enter the Diagnostics menu, and then navigate to:
PRINTER TESTS > Tray 1 > Single
Does the problem remain?
Go to step 4. Go to step 3.
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Diagnostic information
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