12y errors
12y error messages
Error code Description Action
120.00 The motor (fuser) did not run. See
“Motor (fuser) failure service check” on
page 148.
120.06 The motor (fuser) did not run at the correct timing.
121.02 The fuser temperature did not reach the required
level during warm-up.
See
“Fuser temperature failure service check” on
page 150.
121.60 The fuser thermistor (main) was not detected.
121.61 The fuser temperature (main) did not reach the
required level.
121.62 The fuser temperature (main) went over the required
level.
121.64 The fuser thermistor (edge) was not detected.
121.65 The fuser temperature (edge) did not reach the
required level.
121.66 The fuser temperature (edge) went over the required
level.
121.68 The fuser thermistor (middle) was not detected.
121.69 The fuser temperature (middle) did not reach the
required level.
121.70 The fuser temperature (middle) went over the
required level.
121.80 The fuser roller did not retract. See
“Fuser roller pressure failure service check” on
page 152.
121.85 The heating roller did not turn.
121.86 Contamination was detected at the sensor (fuser
temperature).
See
“Fuser temperature failure service check” on
page 150.
Motor (fuser) failure service check
Action Yes No
Step 1
Enter the Diagnostics menu, and then navigate to:
PRINTER SETUP > Reset Engine Service Error
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Make sure that the paper width is supported (less than 6.77 in. (172 mm)).
Does the problem remain?
Go to step 3. The problem is solved.
7421
Diagnostic information
148
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