Action Yes No
Step 21
a Check the paper feed belt for proper tension, and adjust if necessary.
b Check the paper feed gear and belt for wear or damage, and replace
if necessary.
Does the problem remain?
Go to step 22. The problem is solved.
Step 22
Replace the motor (feed). See
“Motor (feed) removal” on page 372.
Does the problem remain?
Go to step 23. The problem is solved.
Step 23
a Make sure that the MPF is properly installed.
b Check the MPF for damage, and replace if necessary. See “MPF
removal” on page 297.
Does the problem remain?
Go to step 24. The problem is solved.
Step 24
Check the engine controller board pins for damage, and replace if
necessary. See
“Engine controller board removal” on page 353.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
202 paper jams
[x]‑page jam, open door C and clear all jammed paper. [2yy.xx]
1 Open door C. Make sure that it does not hit any cable attached to the printer.
2 Remove the jammed paper from any of the following locations:
Note: Make sure that all paper fragments are removed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
7421
Diagnostic information
71
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