Lexmark MX912dxe - 111 Errors

111 errors
111 error messages
Error code Description Action
111.01 The printhead motor malfunctioned. See
“Printhead failure service check” on page
147.
111.06 The printhead laser malfunctioned.
Printhead failure service check
Action Yes No
Step 1
Enter the Diagnostics menu, and then navigate to:
PRINTER SETUP > Reset Engine Service Error
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
a Make sure that the printhead FFC is properly connected.
b Check the FFC for damage, and replace if necessary.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
Enter the Diagnostics menu, and then navigate to:
MOTOR TESTS > PRINTER MOTOR TESTS > Polygon
Does the motor run?
Go to step 5. Go to step 4.
Step 4
a Make sure that the printhead is properly installed.
b Check the printhead for damage, and replace if necessary. See
“Printhead removal” on page 275.
Does the problem remain?
Go to step 5. The problem is solved.
Step 5
Check the printhead relay board pins for damage, and replace if necessary.
Does the problem remain?
Go to step 6. The problem is solved.
Step 6
Check the controller board pins for damage, and replace if necessary. See
“Controller board removal” on page 356.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
7421
Diagnostic information
147