2500-sheet tray communication error service check
Actions Yes No
Step 1
Enter the Diagnostics menu, and then navigate to:
PRINTER SETUP > Reset Engine Service Error
Note: Do this step every time a service error would occur to clear the
error and restore the engine settings.
Does the error remain?
Go to step 2. The problem is solved.
Step 2
a Reseat the 2500-sheet tray interface cable.
b Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
Check the 2500-sheet tray controller board pins for damage, and replace
if necessary. See
“2500-sheet tray controller board removal” on
page 443.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
19y errors
190–194 error messages
Error code Description Action
190.10 The MPF lift plate did not move to the correct
position.
See
“MPF lift plate failure service check” on
page 167.
190.10 The elevator plate did not move to the correct
position.
See
“3000‑sheet tray elevator failure service
check” on page 175.
191.10 The tray 1 lift plate did not move to the correct
position.
See
“Tray 1 lift plate failure service check” on
page 169.
192.10 The tray 2 lift plate did not move to the correct
position.
See
“Tray 2 lift plate failure service check” on
page 171.
193.10 The tray 3 lift plate did not move to the correct
position.
See
“2 x 500‑sheet tray 3 lift plate failure service
check” on page 172.
194.10 The tray 4 lift plate did not move to the correct
position.
See
“2 x 500‑sheet tray 4 lift plate failure service
check” on page 173.
7421
Diagnostic information
166
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