6 Fill in the requested information. This is where you will type in the information you retrieved in step 3. Second-level
support can assist you if you have questions about the information requested on the page.
Note: The fields requesting the code levels, model number, and type of problem are auto‑filled. If the
information is not in the fields, it can be retrieved from the SE menu. The SE menu can be accessed by pressing
**411 or typing http://MFP/<IP address>/se in a Web browser.
7 After all the requested information is entered into the Fax Checklist Web page, press the Submit button on the
bottom of the page. A dialogue asking you to save the file appears.
Note: The file generated by the MFP is not automatically transmitted to second‑level support. It is placed on the
computer desktop.
8 Enter a name for the file, and indicated where you want to save the file.
9 Press OK. The file appears on the desktop.
10 E‑mail the file to second‑level support.
Symptoms
3000‑sheet tray tray set failure service check
Action Yes No
Step 1
a Make sure that the tray is properly installed and aligned to the printer.
b Reseat the interface cable that is plugged into the 2500‑ or
2 x 500‑sheet tray.
c Reset the printer.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
a Remove the rear cover.
b Make sure that the tray set sensor actuator and spring are properly
installed.
c Check the actuator and spring for damage, and replace if necessary.
Does the problem remain?
Go to step 3. The problem is solved.
7421
Diagnostic information
204
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