196–197 error messages
Error code Description Action
196.10 The 2500-sheet tray lift plate did not move to the
correct position.
See
“2500-sheet tray lift plate failure service check”
on page 177.
196.11 The 2500-sheet tray transfer guide did not move to the
correct position.
See
“2500-sheet tray transfer guide motor failure
service check” on page 179.
196.60 Communication error occurred between the induction
heater and the controller board.
See
“Induction heater failure service check” on
page 176.
196.61 The induction heater monitor malfunctioned.
196.62 The power supplied to the induction heater is
abnormal.
196.63 The voltage supplied to the induction heater is
abnormal.
197.10 3000-sheet tray elevator did not move to the correct
position.
See
“3000‑sheet tray elevator failure service check”
on page 175.
MPF lift plate failure service check
Action Yes No
Step 1
Enter the Diagnostics menu, and then navigate to:
PRINTER SETUP > Reset Engine Service Error
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
a Make sure that the MPF lift plate, including the cam and gears, are
properly installed.
b Check the plate, including the cam and gears, for damage, and replace
if necessary.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
Observe the MPF lift plate solenoid.
Is it working properly?
Go to step 5. Go to step 4.
Step 4
a Reseat the MPF lift plate solenoid cable.
b Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 5. The problem is solved.
7421
Diagnostic information
167
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