Disabled port service check
Action Yes No
Step 1
a Make sure that the cables connected to ports are properly installed.
b Check the cables for damage, and replace if necessary.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Enter the Network/Ports menu and make sure that the applicable port
settings are enabled.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
If applicable, make sure that the option card is supported.
Does the problem remain?
Go to step 4. The problem is solved.
Step 4
Check the controller board pins for damage, and replace if necessary. See
“Controller board removal” on page 356.
Does the problem remain?
Go to step 5. The problem is solved.
Step 5
Make sure that the firmware version is the latest, and update if necessary.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
Unrestored held jobs service check
Action Yes No
Step 1
Reset the printer, and then resend the print job.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
a Make sure that the hard disk and memory card are supported and
properly installed.
b Check the hard disk and memory card for damage, and replace if
necessary.
Does the problem remain?
Go to step 3. The problem is solved.
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Diagnostic information
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