Lexmark MX912dxe - Page 102

Action Yes No
Step 15
a Reseat the sensor cable.
b Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 16. The problem is solved.
Step 16
Replace the sensor (2 x 500‑sheet tray 4 transport). See
“2 x 500-sheet
tray transport assembly sensors removal” on page 492.
Does the problem remain?
Go to step 17. The problem is solved.
Step 17
Check the 2 x 500‑sheet tray controller board pins for damage, and replace
if necessary. See
“2 x 500-sheet tray controller board removal” on
page 487.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
2 x 500‑sheet tray 4 transport jam service check
Action Yes No
Step 1
Make sure that the paper path between tray 3 and tray 4, including the
sensors, are free of debris or dust.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
a Enter the Diagnostics menu, and then navigate to:
INPUT TRAY TESTS > Feed Tests > Tray 4
b Check the movement and position of the paper.
Does the leading edge of the paper reach the sensor (tray 3 transport)?
Go to step 3. Go to step 7.
Step 3
Check the sensor (tray 3 transport).
Is it free of damage?
Go to step 4. Go to step 6.
Step 4
Enter the Diagnostics menu, and then navigate to:
SENSOR TESTS > PRINTER SENSOR TESTS > Tray 3 transport
Does the sensor status change while toggling the sensor?
Go to step 12. Go to step 5.
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Diagnostic information
102