Actions Yes No
Step 5
Check the sensor (ADF scan) for damage, and replace if necessary.
Does the problem remain?
Go to step 6. The problem is solved.
Step 6
Enter the Diagnostics menu, and then navigate to:
SCANNER TESTS > Feed Test
Is the test successful?
Go to step 8. Go to step 7.
Step 7
Observe the leading and trailing edge location of the paper along the paper
path while performing a feed test.
Does the leading edge of the paper reach the ADF scan glass area?
Go to step 12. Go to step 8.
Step 8
Observe the motor (ADF scan) if it is working properly.
Does the motor run?
Go to step 10. Go to step 9.
Step 9
a Remove the ADF rear cover.
b Reseat the ADF scan motor cable.
c Check the motor cable for damage, and replace if necessary.
Does the problem remain?
Go to step 10. The problem is solved.
Step 10
a Make sure that the ADF scan motor belts have correct belt tension.
b Check the motor gears and belts for wear or damage, and replace if
necessary.
Does the problem remain?
Go to step 11. The problem is solved.
Step 11
Check the ADF scan roller 1 for wear or damage, and replace if necessary.
Does the problem remain?
Go to step 12. The problem is solved.
Step 12
Observe the motor (CIS glass clean) if it is working properly.
Is the motor working properly?
Go to step 14. Go to step 13.
7421
Diagnostic information
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