Lexmark MX912dxe - Page 155

Action Yes No
Step 12
a Make sure that the toner cartridge motor cable is properly connected.
b Check the motor (toner cartridge) and its cable for damage, and
replace if necessary. See
“Motor (toner cartridge) removal” on
page 362.
Go to step 13. The problem is solved.
Step 13
Check the image controller board pins for damage, and replace if
necessary. See
“Image controller board removal” on page 329.
Does the problem remain?
Go to step 14. The problem is solved.
Step 14
Check the engine controller board pins for damage, and replace if
necessary. See
“Engine controller board removal” on page 353.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
Motor (developer) failure service check
Action Yes No
Step 1
Enter the Diagnostics menu, and then navigate to:
PRINTER SETUP > Reset Engine Service Error
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Enter the Diagnostics menu, and then navigate to:
MOTOR TESTS > PRINTER MOTOR TESTS > Developing tray
Does the motor run?
Go to step 6. Go to step 3.
Step 3
a Reseat the developer motor cable.
b Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 4. The problem is solved.
Step 4
a Check the developer belt for proper tension, and adjust if necessary.
b Check the developer gear and belt for wear or damage, and replace if
necessary.
Does the problem remain?
Go to step 5. The problem is solved.
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Diagnostic information
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