Lexmark MX912dxe - Page 88

Action Yes No
Step 9
Check the tray 2 feed, pick, and separator rollers for damage, and replace
if necessary.
Note: If the page count is over 50K, then clean the rollers.
Does the problem remain?
Go to step 10. The problem is solved.
Step 10
Enter the Diagnostics menu, and then navigate to:
MOTOR TESTS > PRINTER MOTOR TESTS > Paper feed
Does the motor run?
Go to step 14. Go to step 11.
Step 11
a Reseat the feed motor cable.
b Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 12. The problem is solved.
Step 12
a Check the paper feed belt for proper tension, and adjust if necessary.
b Check the paper feed gear and belt for wear or damage, and replace
if necessary.
Does the problem remain?
Go to step 13. The problem is solved.
Step 13
Replace the motor (feed). See
“Motor (feed) removal” on page 372.
Does the problem remain?
Go to step 14. The problem is solved.
Step 14
a Make sure that the paper feed drive assembly is properly installed.
b Make sure that the assembly is clear of obstructions.
c Check the assembly for damage, and replace if necessary. See “Feed
drive assembly removal” on page 375.
Does the problem remain?
Go to step 15. The problem is solved.
Step 15
Enter the Diagnostics menu, and then navigate to:
MOTOR TESTS > PRINTER MOTOR TESTS > Tray 2 vertical transport
Does the motor run?
Go to step 19 Go to step 16.
Step 16
a Reseat the tray 2 transport motor cable.
b Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 17. The problem is solved.
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Diagnostic information
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