Scanlab RTC 5 PC Interface Board - 12 Troubleshooting

RTC
®
5 PC Interface Board
Rev. 1.9 e
12 Troubleshooting
567
innovators for industry
12 Troubleshooting
Problem Remedy
PC does not boot Switch off the PC and check the following:
• Check if the RTC
®
5 board is correctly seated in the PCI slot.
Refer to the instructions in your PC manual.
• Check for metal parts that may have fallen into the PC housing during
installation of the RTC
®
5.
• Check for loose cables or connectors
RTC
®
5 does not respond • Check the software driver installation. See chapter 5.4, page 58.
• Use the included HPGL converter program to check if the board can
be properly accessed.
If not: Check the cable type and the cable length. If the scan system
is controlled via an XY2-100 converter, then check, whether the
converter’s solder jumpers are set appropriate for the cable length
(see page 43).
If yes: Check the DLL import declarations in your application software
(see "Importing Commands", page 62.
Application software fails • Check the software driver installation. See chapter 5.4, page 58.
• Check the RTC
®
5 initialization in the application software.
• Check the DLL import declarations in your application software.
See "Importing Commands", page 62.
Scan head control fails • Check if the scan head is properly connected to the RTC
®
5 via the
data cable. Make sure to follow the specifications for the data cable.
See section "Data Cable (Optional)", page 44.
• Check the power supply of the scan head. Refer to your scan head
operating manual.
• Check your application software.
Laser control fails • Check the interface between the RTC
®
5 and the laser.
Irregular marking results • Check the laser and scanner delays.
See "Notes on Optimizing the Delays", page 107.
Laser doesn’t switch off during
jump commands
• Check the laser and scanner delays. See page 99.