Chapter 12 — Library Troubleshooting Using BlueScale Hardware Health Monitoring
December 2019 User Guide—Spectra T200, T380, and T680 Libraries
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9. Click Next. The Confirm and Submit Ticket screen displays.
10. Verify that all information is correct.
To save the ticket information to a USB device instead of emailing it
from the library, select the box at the top of the screen.
Note: The option to save the ticket information to a USB device is only
available if you connected a USB device to a USB port on the
LCM in Step 4 on page 351.
If all of the information is correct, proceed to Step 11.
If something needs to be changed, click Previous to return to the
Select Ticket Type screen and make any necessary changes.
11. Click Submit to send the Hardware Health Monitor ticket to the selected
recipient.
A progress screen indicates that the ticket request (and the ASL
information) is being sent. When completed, the AutoSupport Profiles
screen displays.
12. After any required tasks are complete, the threshold can be reset. The
HHM icon disappears until the next threshold is reached.
Figure 207 The Confirm and Submit Ticket screen.
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