Chapter 12 — Library Troubleshooting Using BlueScale Hardware Health Monitoring
December 2019 User Guide—Spectra T200, T380, and T680 Libraries
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6. Click Send Log Set. The Select Profile to Send Log Set screen displays.
7. Click Select next to the profile for the main contact person for HHM
issues. The Select Ticket Type screen displays.
The Create new Hardware Health Monitor ticket option is automatically
selected. The options for entering an existing support ticket number
and a problem description are not available.
8. If you do not need to make any changes to the contact person’s
information for this support ticket, skip to Step 9 on page 353.
If you need to temporarily change the contact person’s information for
this ticket, click Profile Data. The Profile Summary screen displays (see
Figure 200 on page 335). Make any necessary changes in the Profile
Summary screen. Click Use Settings to save your changes and return to
the Select Ticket Type screen.
Figure 205 Select the AutoSupport profile to use for the
support ticket.
Figure 206 Enter a problem description on the Select Ticket
Type screen.
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