3-8 WorkCentre 3210/3220 Multifunction Printer Service Manual
Error Messages and Codes
Jam Errors
Some initial steps to take when evaluating repeated jams:
1. Ask the customer about the paper types being used. If not on the
recommended list, determine if this is contributing to the problem.
Recycled, multi-purpose or copier paper tends to contaminate the paper
path. Constant use of special papers such labels or business cards can
also contribute to jamming.
2. Ensure the correct tray loading and setup procedures are followed
(securing the guides, selecting the correct paper type, fanning the paper,
etc.)
3. Make sure the printer is plugged directly into an electrical outlet. Using
extension cords or a power strip is not recommended.
4. Make every attempt to establish a jam rate prior to starting any work. If
possible print an Error Information Report and note the page count
between jams.
5. Determine if jamming is occurring in one tray but not another. This helps
to identify any dirty or defective parts.
6. Clear the paper path of any jams and paper debris.
7. Clean the paper rollers in the paper tray and tray slot using a slightly
damp (water only) lint free cloth.
USB Read/Write Errors
Data Read Fail
Check USB Mem.
Time expired while reading data. Try again. 3-30
Data Write Fail
Check USB Mem.
Storing to the USB memory
failed.
Check the available USB
memory space.
3-30
System Errors
Main Motor
Locked
Main motor error. Open and close the
Front Cover.
3-31
Fuser Fan Locked The cooling fan has failed. Open and then close the
front cover.
3-33
Door Open The Front Cover is not latched. Close the cover. 3-34
Error Message Summary (continued)
Message Cause Initial Action Go To
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