WorkCentre 3210/3220 Multifunction Printer Service Manual 3-29
Error Messages and Codes
Line Busy
The Fax has detected busy tone after dialing.
Applicable Error Message
â– Line Busy
â– Line Error
Initial Actions
â– Check the target Fax number. If the number is in memory, is it saved
correctly?
â– Call the target Fax number from a telephone to confirm a Fax tone
response.
â– Cycle printer power.
â– If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
â– Main Controller Board, PL1.0.2
â– Fax Board, 1.0.24
â– Map 5 - Main Controller Board
â– Fax Board and Optional Tray
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Is the target Fax number correct? Go to step 2. Enter the
correct number.
2 Is the target Fax line busy? Complete. Go to step 3.
3 Check for a dial tone.
Press the On-Hook Dial button.
Is there a dial tone?
Go to step 3. Go to step 4.
4 Call the Fax from a different line to
check response.
Does the target fax respond?
Go to step 4. Complete. Use a
different Fax.
5 Run the MODEM test from Tech mode.
Are Fax tones audible?
Go to step 6. Go to step 5.
6 Check the connection (CN8) between
the Fax and Main Controller Boards.
Are connections secure?
Go to step 7. Reseat the
connections.
7 Check the speaker connection on the
Fax Board.
Is the connection secure?
Replace the
Main Controller
Board
(
page 8-100).
Reseat the
speaker
connection.
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