WorkCentre 3210/3220 Multifunction Printer Service Manual 3-25
Error Messages and Codes
Fax Errors
The following provides procedures and suggestions for correcting some
common Fax problems.
â– Disable Junk Fax Prevention. This may prevent a Fax being received
because the machine does not recognize the sending phone number as
an acceptable source. Junk Fax Prevention compares the incoming caller
Fax Machine ID with ones listed in the Dial Directory. When not finding a
match, the Fax refuses the transmission.
â– Check the phone line. Especially if problems occur during receive and
transmit. Does the provider support Fax protocol? Is there noise on the
phone line? Is the phone line connected correctly? Is call forwarding on?
Is 'Secure Send or Receive' on? All these effect Fax transmission.
â– In the case of DSL, most DSL configurations share the same phone line
with analog signals used by standard phones and dial-up (analog)
modems. Typically a filter is installed between the DSL equipment and the
analog equipment attached to that line. DSL Performance varies based
on the quality and configuration of the specific site and equipment.
â– Reduce transmission speed. The WorkCentre 3210/3220 uses 33.6 kbps
by default. Some phone lines and older Fax machines do not support
these speeds.
To Next Page
Loading...
Need help?
General
