WorkCentre 3210/3220 Multifunction Printer Service Manual 5-15
Print-Quality Troubleshooting
Ghosting (1)
There is ghosting at 75.5 mm intervals of the OPC Drum on the whole print.
Charge voltage from the HVPS to the Print Cartridge is not available due to
damaged or dirty contacts.
Initial Actions
â– Check the connection between the HVPS and Print Cartridge.
â– Check the Print Cartridge and Transfer Roller life.
Troubleshooting Reference Table
Applicable Parts Example Print
â– HVPS, PL1.1.3
â– Transfer Roller, PL1.1.11
â– Print Cartridge, PL1.1.20
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the Print Cartridge life counter.
Is the Print Cartridge near end of life?
Replace the
Print Cartridge
(
8-7).
Go to step 2.
2 Check the Print Cartridge for damage.
Is the Print Cartridge damaged?
Replace the
Print Cartridge
(
8-7).
Go to step 3.
3 Check the Transfer Roller life counter.
Is the Transfer Roller at or near end of
life?
Replace the
Transfer Roller
(
8-10).
Go to step 4.
4 Check the ambient temperature.
Is the ambient temperature below
10°
C?
Relocate the
printer.
Go to step 4.
5 Clean the HVPS contacts.
Does the image quality improve?
Complete. Go to step 6.
6 Replace the HVPS (8-64).
Does the image quality improve?
Complete. Go to step 7.
7 Check the Main Controller Board
installation. Reseat the Main Controller
Board (
8-62).
Does the image quality improve?
Complete. Replace the
Main Controller
Board (
8-62).
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
Digital Printer
75.5 mm
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