5-24 WorkCentre 3210/3220 Multifunction Printer Service Manual
Print-Quality Troubleshooting
8 Check the ADF Feed Roller and Holder
Pad.
Is there damage or debris on the Feed
Roller or Holder Pad?
Clean or replace
the ADF Feed
Roller & Pad
(
8-110).
Replace the
ADF Scan
Assembly
(
8-103).
9 Check media condition.
Is the media dry, recommended type,
and loaded correctly?
Go to step 10. Replace the
media.
10 Open and close the Rear Cover.
Does the error still occur?
Go to step 11. Complete.
11 Check the Transfer Roller.
Is the surface clean and smooth?
Go to step 12. Clean or replace
the Transfer
Roller ().
12 Reseat the Print Cartridge.
Does the error still occur?
Go to step 13. Complete.
13 Reseat Tray 1.
Does the error still occur?
Go to step 14. Go to step 18.
14 Reload the media in Tray 1
Does the error still occur?
Go to step 15. Complete.
15 Reset the Paper Guides in Tray 1.
Does the error still occur?
Go to step 16. Complete.
16 Check the media path.
Is there any debris in the media path?
Remove the
debris.
Go to step 17.
17 Replace the Tray 1 Feed Roller (8-13).
Does the error still occur?
Replace the Tray
1 Holder Pad
(
8-38).
Complete.
18 Check skew through the Duplex Unit.
Is the skew from the Duplex Unit?
Go to step 19. Go to step 21.
19 Reseat the Duplex Unit.
Does the error still occur?
Go to step 20. Complete.
20 Check the paper path.
Is there any debris in the media path?
Remove the
debris.
Replace the
Duplex Unit
(
8-103).
21 Reseat Tray 2.
Does the error still occur?
Go to step 22. Complete.
22 Reload the media in Tray 2
Does the error still occur?
Go to step 23. Complete.
23 Reset the Paper Guides in Tray 2.
Does the error still occur?
Go to step 24. Complete.
24 Check the media path.
Is there any debris in the media path?
Remove the
debris.
Go to step 25.
25 Replace the Tray 2 Feed Roller ().
Does the error still occur?
Replace the Tray
2 Holder Pad.
Complete.
Troubleshooting Procedure Table (continued)
Step Action and Questions Yes No
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