Chapter 15. Diagnostics
Vol. IV-15-72 Alcatel-Lucent
Software Reset
Software reset provides a hard reset for the software-resettable modules:
• NCC and ODUs for 9500 MXC Nodes.
• Control module and ODU for 9500 MXC Terminals
A software reset is equivalent to a power-down reboot (power off - pause - power
on), with one important difference; a copy of the Helpdesk Data File is
automatically saved to a default folder on your CT PC at C:\Program
Files\CT\Reset Logs\. For information on this file refer to Reports, Volume IV
Chapter 5.
A software reset should only be used where all other avenues for fault
determination are exhausted - effectively a last resort option. It can be likened to
a reboot for a PC.
• Relevant 9500 MXC alarm descriptions include a reboot prompt where all other
recommended actions fail to produce a result.
• 9500 MXC alarm descriptions are prompted within:
• The Event Browser screen under Help for Event.
• The Alarms screen under Help for Alarm.
• The Troubleshooting chapter of this manual. Refer to CT Alarms on
page 2-16 of Volume V, Chapter 2.
Clear Events and History
This function is designed to clear all historical data from the Event Browser and
History screens. It is for use post-commissioning or after re-configuration or
remedial work to clean out unwanted, prior data.
Two recovery choices are presented in the event you decide to return to the
original entries:
• A recover option to fully recover from the cleared action. If not clicked, all prior
data is lost once you log off - there is no subsequent recovery option.
• A temporary recover option to recover (show) data just for the current CT
session.
3 Click Clear to clear all historical data from the Event Browser and History
screens.
4 Click Recover to recover all historical data.
5 Click to recover (temporarily) data for this CT session only.
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