Chapter 2. 9500 MXC Troubleshooting
Vol. V-2-2 Alcatel-Lucent
Alcatel-Lucent Technical Support
Troubleshooting Process
This section provides guidance on:
• Remote Diagnostics Using Remote Management on page 2-2
• Before Going to Site Checklist on page 2-3
• Troubleshooting Basics on page 2-4
• Troubleshooting Path Problems on page 2-6
• Troubleshooting Configuration Problems on page 2-7
• Auto Insertion of AIS or PRBS on Tribs on page 2-9
Remote Diagnostics Using Remote Management
Where a 9500 MXC is network managed under and EMS or NMS, use the
features available to view indications of:
• Alarm severity
• Nature/type of alarm
• Which services are affected
• Which paths or devices should be checked in detail
Only where it is not possible to see a network beyond a full break, and therefore
not possible to see the far end of a link, does it become less certain as to which
site carries the faulty equipment, or if it is an equipment fault as distinct from a
full path fade. However, by looking at the event browser prior to the fault it may
be possible to narrow down the options.
North America Other Countries
Alcatel-Lucent North America
Wireless Transmission Division
Customer Technical Assistance Center
Please refer to your support agreement.
Phone: 888 252 2832 from within
USA or Canada (free)
+1 613 784 6100
ml.tac.support@alcatel.com
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