Version 6.4 499 March 2012
SIP User's Manual 23. Software Upgrade
• Multiple S/N lines (as shown below):
Figure 23-2: Software Upgrade Key with Multiple S/N Lines
a. In the 'Load Upgrade Key file' field, click the Browse button and navigate to
the folder in which the Software Upgrade Key text file is located on your PC.
b. Click the Load File button; the new key is loaded to the device and
validated. If the key is valid, it is burned to memory and displayed in the
'Current Key' field.
5. Verify that the Software Upgrade Key file was successfully loaded to the device, by
using one of the following methods:
• In the ‘Key features’ group, ensure that the features and capabilities activated by
the installed string match those that were ordered.
• Access the Syslog server (refer to the Product Reference Manual) and ensure
that the following message appears in the Syslog server:
"S/N___ Key Was Updated. The Board Needs to be Reloaded with ini file\n".
6. Reset the device; the new capabilities and resources are active.
Note:
If the Syslog server indicates that the Software Upgrade Key file was
unsuccessfully loaded (i.e., the 'SN_' line is blank), do the following
preliminary troubleshooting procedures:
1.
Open the Software Upgrade Key file and check that the S/N line
appears. If it does not appear, contact AudioCodes.
2. Verify that you’ve loaded the correct file. Open the file and ensure that
the first line displays [LicenseKeys].
3. Verify that the content of the file has not been altered.
23.2.1 Loading via BootP/TFTP
The procedure below describes how to load a Software Upgrade Key to the device using
AudioCodes' BootP/TFTP Server utility (for more information on the BootP utility, refer to
the Product Reference Manual).
To load a Software Upgrade Key file using BootP/TFTP:
1. Place the Software Upgrade Key file (typically, a .txt file) in the same folder in which
the device's cmp file is located.
2. Start the BootP/TFTP Server utility.
3. From the Services menu, choose Clients; the 'Client Configuration' screen is
displayed.
4. From the 'INI File' drop-down list, select the Software Upgrade Key file. Note that the
device's cmp file must be specified in the 'Boot File' field.
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