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Software Configuration Guide—Release IOS XE 3.6.0E and IOS 15.2(2)E
OL_28731-01
Chapter 68 Configuring Call Home
Configuring Call Home
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For any active profile that subscribes to diagnostic events with a severity level of minor or
higher, a message is sent only if the specified module or interface has observed a diagnostic
event of at least the subscribed severity level; otherwise, no diagnostic message is sent to the
destination profile.
This example shows how to send the configuration alert-group message to the destination profile:
Switch# call-home send alert-group configuration
This example shows how to send the diagnostic alert-group message to the destination profile for a
specific module, slot/subslot, or slot/bay number.
Switch# call-home send alert-group diagnostic module 3 5/2
This example shows how to send the diagnostic alert-group message to all destination profiles for a
specific module, slot/subslot, or slot/bay number.
Switch# call-home send alert-group diagnostic module 3 5/2 profile Ciscotac1
This example shows how to send the inventory call-home message:
Switch# call-home send alert-group inventory
Sending a Request for an Analysis and Report
You can use the call-home request command to submit information about your system to Cisco in order
to receive helpful information specific to your system. You can request a variety of reports, including
security alerts, known bugs, best practices, and command references.
To submit a request for report and analysis information from the Cisco Output Interpreter tool, perform
one of these tasks:
When manually sending a Call Home report and analysis request, note the following guidelines:
• If you specify a profile name value, the request is sent to the profile. If you do not specify a profile
name, the request is sent to the Cisco TAC profile. The recipient profile does not need to be enabled
for the Call Home request. The profile should specify the e-mail address where the transport gateway
is configured so that the request message can be forwarded to the Cisco TAC and you can receive
the reply from the Smart Call Home service.
• The ccoid user-id value is the registered identifier of the Smart Call Home user. If you specify a
user-id, the response is sent to the e-mail address of the registered user. If do not specify a user-id,
the response is sent to the contact e-mail address of the device.
Command Purpose
Switch# call-home request
output-analysis “show-command”
[profile name] [ccoid user-id]
Sends the output of the specified show command for
analysis. The show command must be contained in
quotes (“”).
Switch# call-home request {config-sanity
| bugs-list | command-reference |
product-advisory}
[profile name] [ccoid user-id]
Sends the output of a predetermined set of commands
for analysis such as show running-config all, show
version, or show module commands. In addition, the
call-home request product-advisory command
includes all inventory alert group commands.
The keyword specified after the call home request
command specifies the type of report required.
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