Customizing Cisco SPA and Wireless IP Phones
Customizing Phone Softkeys
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 63
3
STEP 5 Edit the softkeys depending on the call state in which you want the softkey to
display. See the following table for information about softkeys.
STEP 6 Click Submit All Changes.
In the Programmable Softkeys section, each phone state is displayed and the
softkeys that are available to display during that state are listed. Each softkey is
separated by a semicolon. Softkeys are shown in the format:
softkeyname|[position]
where
softkeyname
is the name of the key and
position
is where the key is
displayed on the phone screen. Positions are numbered, with position one
displayed on the lower left of the screen, followed by positions two through four.
Additional positions are accessed by pressing the right arrow key on the phone. If
no position is given for a softkey, the key will “float” and appears in the first
available empty position on the screen.
NOTE On the Cisco SPA525G/SPA525G2, in the Off Hook State, the More softkey is fixed
in position 4 and cannot be changed.
The table below lists each softkey and the phone state under which the softkey
displays. You can have a maximum of 16 softkeys for each call state field.
Keyword Key Label Definition Available Phone
States
acd_login Login Logs user in to Automatic Call
Distribution (ACD).
Idle
acd_logout Logout Logs user out of ACD. Idle
alpha Alpha Enter alphabetic characters in a
data entry field.
Off-Hook, Dialing
Input
answer Answer Answers an incoming call. Ringing
avail Avail Denotes that a user who is logged
in to an ACD server has set his
status as available.
Idle
barge Barge Allows another user to interrupt a
shared call.
Shared-Active,
Shared-Held
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