Grandstream Networks UCM6104

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UCM6100 Series User Manual
Version 1.0.18.13
Provisioning Protocol and
Plug-and-Play
TFTP/HTTP/HTTPS, auto-discovery and auto-provisioning of Grandstream IP
endpoints via ZeroConfig (DHCP Option 66/multicast SIP SUBSCRIBE/mDNS),
eventlist between local and remote trunk
Network Protocols
TCP/UDP/IP, RTP/RTCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP, SSH,
HTTP/HTTPS, PPPoE, SIP (RFC3261), STUN, SRTP, TLS
Disconnect Methods
Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current
Disconnect, Busy Tone
Security
Media
SRTP, TLS, HTTPS, SSH
Physical
Universal Power Supply
• Output: 12VDC, 1.5A
• Input: 100-240VAC, 50-60Hz
Dimensions
• UCM6102/6104: 226mm (L) x 155mm (W) x 34.5mm (H)
• UCM6108/6116: 440mm (L) x 185mm (W) x 44mm (H)
Environmental
• Operating: 32 - 104
o
F / 0 - 40
o
C, 10-90% (non-condensing)
• Storage: 14 - 140
o
F / -10 - 60
o
C
Mounting
• UCM6102/6104: Wall mount and Desktop
• UCM6108/6116: Rack mount and Desktop
Weight
• UCM6102: Unit weight 0.51kg, Package weight 0.94kg
• UCM6104: Unit weight 0.51kg, Package weight 0.94kg
• UCM6108: Unit weight 2.23kg, Package weight 3.09kg
• UCM6116: Unit weight 2.27kg, Package weight 3.14kg
Additional Features
Multi-language Support
English/Simplified Chinese/Traditional Chinese/Spanish/French/
Portuguese/German/Russian/Italian/Polish/Czech for Web GUI; Customizable
IVR/voice prompts for English, Chinese, British English, German, Spanish,
Greek, French, Italian, Dutch, Polish, Portuguese, Russian, Swedish, Turkish,
Hebrew, Arabic;
Customizable language pack to support any other languages
Caller ID
Bellcore/Telcordia, ETSI-FSK, ETSI-DTMF, SIN 227 - BT
Polarity Reversal/ Wink
Yes, with enable/disable option upon call establishment and termination
Call Center
Multiple configurable call queues, automatic call distribution (ACD) based on
agent skills/availability busy level, in-queue announcement
Customizable Auto
Attendant
Up to 5 layers of IVR (Interactive Voice Response)
Maximum Call Capacity
• UCM6102: Up to 30 simultaneous calls
• UCM6104: Up to 45 simultaneous calls
• UCM6108/6116: Up to 60 simultaneous calls