Name: Grandstream Networks UCM6104
Brand: Grandstream Networks
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P a g e  |  7 
UCM6100 Series User Manual 
Version 1.0.18.13 
Invite Other Parties to Join Conference .................................................................................... 219 
During The Conference ............................................................................................................. 220 
Conference Schedule Configuration ......................................................................................... 221 
Google Service Settings Support .............................................................................................. 225 
Record Conference ................................................................................................................... 227 
IVR ......................................................................................................... 229 
Configure IVR ................................................................................................................................... 229 
Black/White List in IVR ..................................................................................................................... 232 
Create Custom Prompt ..................................................................................................................... 234 
LANGUAGE SETTINGS FOR VOICE PROMPT .................................... 235 
Download and Install Voice Prompt Package................................................................................... 235 
Customize Specific Prompt .............................................................................................................. 237 
VOICEMAIL ............................................................................................ 238 
Configure Voicemail .......................................................................................................................... 238 
Access Voicemail .............................................................................................................................. 240 
Leaving Voicemail ............................................................................................................................. 241 
Extension Voicemail Count ............................................................................................................... 242 
Voicemail Email Settings .................................................................................................................. 242 
Configure Voicemail Group............................................................................................................... 243 
RING GROUP ......................................................................................... 245 
Configure Ring Group ....................................................................................................................... 245 
Remote Extension in Ring Group ..................................................................................................... 248 
PAGING AND INTERCOM GROUP ....................................................... 251 
Configure Paging/Intercom Group .................................................................................................... 251 
Configure a Scheduled Paging / Intercom ........................................................................................ 253 
CALL QUEUE ........................................................................................ 255 
Configure Call Queue ....................................................................................................................... 255 
Call Center Settings and enhancements .......................................................................................... 260 
Queue Statistics ............................................................................................................................... 261 
Switchboard ...................................................................................................................................... 263 
PICKUP GROUPS .................................................................................. 266 
Configure Pickup Groups ................................................................................................................. 266 
Configure Pickup Feature Code ....................................................................................................... 266 
MUSIC ON HOLD ................................................................................... 268 