•
Click the thumbs-up icon if the information on the page was helpful to you.
•
Click the thumbs-down icon if the information on the page was not helpful to you
or if you have suggestions for improvement, and use the pop-up form to provide
feedback.
•
E-mail—Send your comments to techpubs-comments@juniper.net. Include the document
or topic name, URL or page number, and software version (if applicable).
Requesting Technical Support
Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or Partner Support Service
support contract, or are covered under warranty, and need post-sales technical support,
you can access our tools and resources online or open a case with JTAC.
•
JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
https://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf.
•
Product warranties—For product warranty information, visit
https://www.juniper.net/support/warranty/.
•
JTAC hours of operation—The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
•
Find CSC offerings: https://www.juniper.net/customers/support/
•
Search for known bugs: https://prsearch.juniper.net/
•
Find product documentation: https://www.juniper.net/documentation/
•
Find solutions and answer questions using our Knowledge Base: https://kb.juniper.net/
•
Download the latest versions of software and review release notes:
https://www.juniper.net/customers/csc/software/
•
Search technical bulletins for relevant hardware and software notifications:
https://kb.juniper.net/InfoCenter/
Copyright © 2019, Juniper Networks, Inc.xviii
BTI7800 Series Hardware Overview and Installation Guide
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