11-5
Troubleshooting > General Troubles
*1 You can also enter a full computer name as the host name (Example: pc001.abcdnet.com)
*2 You can also enter login user names in the following formats:
Domain Name\User Name (for example, james.smith@\abcdnet)
User_name@domain_name (for example, james.smith@abcdnet)
Symptom Checkpoints Corrective Actions Reference
Page
Cannot send via
SMB.
Is the network cable connected? Connect the correct network cable
securely.
2-9
Have the network settings for the
equipment been configured properly?
Configure the TCP/IP settings
properly.
8-39
Have the folder sharing settings been
configured properly?
Check sharing settings and access
privileges under the folder properties.
3-24
Is the “SMB Client (Transmission)”
[Local]?
Select [On] in the SMB Client
(Transmission).
8-42
Has [Port] been entered properly?
*1
Check the name of the computer to
which data is being sent.
5-16
Has [FTP] been entered properly? Check the share name for the shared
folder.
5-16
Has [Search Folder by Host Name]
been entered properly?*
1*2
Check the domain name and login
user name.
5-16
Has the same domain name been
used for [Port] and [Search Folder by
Host Name]?
Delete the domain name and
backslash (
\) from [Search Folder by
Host Name].
5-16
Has [Connection Test] been entered
properly?
Check the login password. 5-16
Have exceptions for Windows
Firewall been configured properly?
Configure exceptions for Windows
Firewall properly.
3-28
Do the time settings for the
equipment, domain server, and data
destination computer differ?
Set the equipment, domain server,
and data destination computer to the
same time.
―
Is the screen displaying “Send
error.”?
Refer to Responding to Send Error. 11-22
Cannot connect to
this machine by
using Wi-Fi Direct.
Are three handheld devices
connected simultaneously?
Release the connection of handheld
devices being connected manually
or set a connection after setting the
connection time and releasing the
connection by automatic
disconnection.
8-34
Cannot send via the
e-mail.
Is the E-mail send size limit set in the
SMTP server registered on the
machine?
Check the limit value is entered to [E-
mail Size Limit] > "Address Book" of
Command Center RX and change
the setting as necessary.
2-45
The machine is
emitting steam in the
area around the
paper ejection slot.
Check the room temperature to see if
it is low, or if damp paper was used.
Depending on the printing
environment and the paper's
condition, the heat generated during
printing will cause the moisture in the
paper to evaporate, and the steam
emitted may look like smoke. This is
not a problem, and you can continue
printing. If the steam concerns you,
raise the room temperature, or
replace the paper with a newer, dryer
paper.
―
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