Actions Yes No
Step 13
Replace the motor (ADF registration). See
“Motor (ADF registration)
removal” on page 436.
Does the problem remain?
Go to step 14. The problem is solved.
Step 14
Make sure that the blue screws and marked screws along the paper path
are tightened.
Does the problem remain?
Go to step 15. The problem is solved.
Step 15
Check the ADF controller board for damaged pins, and replace if
necessary. See
“ADF controller board removal” on page 396.
Note: Make sure to perform ADF scanner adjustment after replacing
the ADF controller board.
Does the problem remain?
Go to step 16. The problem is solved.
Step 16
a Make sure that the ADF CIS cable is properly installed.
b Check the cable for damage, and replace if necessary.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
ADF feed jam service check
Actions Yes No
Step 1
Enter the Diagnostics menu, and then navigate to:
EVENT LOG > Display Log
Does the error log show persistent 281.x1 jam?
Go to step 3. Go to step 2.
Step 2
Does the error log show persistent 281.13 or 281.15 jam?
Go to step 8. Go to step 4.
Step 3
Make sure the sensor (ADF document separation) and sensor (ADF
registration) paper paths are free of debris or dust.
Does the problem remain?
Go to step 4. The problem is solved.
7421
Diagnostic information
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