Lexmark MX912dxe - Page 159

Actions Yes No
Step 5
Check the 2500-sheet tray controller board pins for damage, and replace
if necessary. See
“2500-sheet tray controller board removal” on
page 443.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
2500-sheet tray transport failure service check
Actions Yes No
Step 1
Enter the Diagnostics menu, and then navigate to:
PRINTER SETUP > Reset engine Service Error
Note: Do this step every time a service error would occur to clear the
error and restore the engine settings.
Does the error remain?
Go to step 2. The problem is solved.
Step 2
a Check the 2500-sheet tray feed and transport motor belt for proper
tension, and adjust if necessary.
b Check the 2500-sheet tray feed and transport motor gear and belt for
wear or damage, and replace if necessary.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
Check the 2500-sheet tray transport rollers for damage, and replace if
necessary. See
“2500‑sheet tray transport roller removal” on page 453.
Note: If the page count is over 50K, then clean the rollers.
Does the problem remain?
Go to step 4. The problem is solved.
Step 4
Replace the motor (2500-sheet tray transport). See
“Motor (2500‑sheet
tray transport) removal” on page 462.
Does the problem remain?
Go to step 5. The problem is solved.
Step 5
Check the 2500-sheet tray controller board pins for damage, and replace
if necessary. See
“2500-sheet tray controller board removal” on
page 443.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
7421
Diagnostic information
159