2 x 500-sheet tray 3 feed failure service check
Actions Yes No
Step 1
Enter the Diagnostics menu, and then navigate to:
PRINTER SETUP > Reset Engine Service Error
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
a Check the tray 3 feed belt for proper tension, and adjust if necessary.
b Check the feed belt and gears for wear or damage, and replace if
necessary. See
“2 x 500-sheet tray 3 transport belts and gears
removal” on page 495.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
Check the tray 3 feed, pick, and separator rollers for wear or damage, and
replace if necessary.
Note: If the page count is over 50K, then clean the rollers.
Does the problem remain?
Go to step 4. The problem is solved.
Step 4
Replace the motor (2 x 500-sheet tray 3 feed). See
“2 x 500-sheet tray
feed and transport motors removal” on page 486.
Does the problem remain?
Go to step 5. The problem is solved.
Step 5
Check the 2 x 500-sheet tray controller board pins for damage, and replace
if necessary. See
“2 x 500-sheet tray controller board removal” on
page 487.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
7421
Diagnostic information
160
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