Action Yes No
Step 9
Replace the sensor (tray 2 lift plate level).
Does the problem remain?
Go to step 10. The problem is solved.
Step 10
Check the engine controller board pins for damage, and replace if
necessary. See
“Engine controller board removal” on page 353.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
2 x 500‑sheet tray 3 lift plate failure service check
Action Yes No
Step 1
Enter the Diagnostics menu, and then navigate to:
PRINTER SETUP > Reset Engine Service Error
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Enter the Diagnostics menu, and then navigate to:
MOTOR TESTS > 2 x 500-Sheet Tray Motor Tests > Tray 3 lift
Does the motor run?
Go to step 5. Go to step 3.
Step 3
a Reseat the motor cable.
b Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 4. The problem is solved.
Step 4
Replace the motor. See
“Motor (2 x 500-sheet tray lift) removal” on
page 483.
Does the problem remain?
Go to step 5. The problem is solved.
Step 5
a Make sure that the tray 3 tray set actuator is properly installed.
b Check the actuator for damage, and replace if necessary. “2 x
500‑sheet tray tray set actuator removal” on page 493.
Does the problem remain?
Go to step 6. The problem is solved.
Step 6
Check the sensor (2 x 500-sheet tray 3 lift plate level).
Is it free of damage?
Go to step 7. Go to step 9.
7421
Diagnostic information
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