Tray 2 lift plate failure service check
Action Yes No
Step 1
Enter the Diagnostics menu, and then navigate to:
PRINTER SETUP > Reset Engine Service Error
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Enter the Diagnostics menu, and then navigate to:
MOTOR TESTS > PRINTER MOTOR TESTS > Tray 2 lift
Does the motor run?
Go to step 5. Go to step 3.
Step 3
a Reseat the tray 2 lift motor cable.
b Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 4. The problem is solved.
Step 4
Replace the motor (tray 2 lift).
Does the problem remain?
Go to step 5. The problem is solved.
Step 5
a Make sure that the tray set sensor actuator is properly installed.
b Check the actuator for damage, and replace if necessary.
Does the problem remain?
Go to step 6. The problem is solved.
Step 6
Check the sensor (tray 2 lift plate level).
Is it free of damage?
Go to step 7. Go to step 9.
Step 7
Enter the Diagnostics menu, and then navigate to:
SENSOR TESTS > PRINTER SENSOR TESTS > Tray 2 lift plate limit
Does the sensor status change while toggling the sensor?
Go to step 10. Go to step 8.
Step 8
a Reseat the tray 2 lift plate level sensor cable.
b Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 9. The problem is solved.
7421
Diagnostic information
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