Lexmark MX912dxe - Page 174

Action Yes No
Step 4
Replace the motor. See
“Motor (2 x 500-sheet tray lift) removal” on
page 483.
Does the problem remain?
Go to step 5. The problem is solved.
Step 5
a Make sure that the tray 4 tray set actuator is properly installed.
b Check the actuator for damage, and replace if necessary. “2 x
500‑sheet tray tray set actuator removal” on page 493.
Does the problem remain?
Go to step 6. The problem is solved.
Step 6
Check the sensor (2 x 500-sheet tray 4 lift plate level).
Is it free of damage?
Go to step 7. Go to step 9.
Step 7
Enter the Diagnostics menu, and then navigate to:
SENSOR TESTS > 2 x 500-Sheet Tray Sensor Tests > Tray 4 lift plate limit
Does the sensor status change while toggling the sensor?
Go to step 10. Go to step 8.
Step 8
a Reseat the sensor cable.
b Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 9. The problem is solved.
Step 9
Replace the sensor (2 x 500-sheet tray 4 lift plate level). See
“2 x 500-sheet
tray transport assembly sensors removal” on page 492.
Does the problem remain?
Go to step 10. The problem is solved.
Step 10
Check the 2 x 500‑sheet tray controller board pins for damage, and replace
if necessary. See
“2 x 500-sheet tray controller board removal” on
page 487.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
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Diagnostic information
174