3000‑sheet tray elevator failure service check
Action Yes No
Step 1
a Make sure that the tray is properly installed and aligned to the printer.
b Reseat the interface cable that is plugged into the 2500‑ or
2 x 500‑sheet tray.
c Reset the printer.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Enter the Diagnostics menu, and then navigate to:
MOTOR TESTS > 3000‑Sheet Tray Motor Test > Tray elevator
Does the motor run?
Go to step 4. Go to step 3.
Step 3
a Make sure that the motor (3000-sheet tray elevator) is properly
installed.
b Reseat the cable on the motor and the cable CN3 on the controller
board.
c Check the motor for damage, and replace if necessary. See “Motor
(3000-sheet tray elevator) removal” on page 515.
Does the problem remain?
Go to step 4. The problem is solved.
Step 4
a Reseat the cable on all of the sensors.
b Reseat the cable CN5 on the controller board.
c If necessary, reseat all of the junction connectors on the cables.
d Make sure that the cables do not block the path of moving parts.
e Check the cables for damage, and replace if necessary.
Does the problem remain?
Go to step 5. The problem is solved.
Step 5
a Reseat the cable on the rest of the motors and on the top door switch.
b Reseat the cables CN3 and CN4 on the controller board.
c If necessary, reseat all of the junction connectors on the cables.
d Make sure that the cables do not block the path of moving parts.
e Check the cables for damage, and replace if necessary.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
7421
Diagnostic information
175
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