Actions Yes No
Step 7
Enter the Diagnostics menu, and then navigate to:
SENSOR TESTS > 2500-Sheet Tray Sensor Tests
Does the sensor status change while toggling the sensor?
Go to step 9. Go to step 8.
Step 8
a Make sure that the sensor cables are properly installed.
b Make sure to route the cables properly.
c Make sure to reseat the cables on the 2500-sheet tray controller board
and the sensors.
d Make sure to reseat the junction connectors of the cables.
e Make sure that the cables do not snag on moving objects.
f Check the cables for damage, and replace if necessary.
Does the problem remain?
Go to step 9. The problem is solved.
Step 9
a Remove the tray insert.
b Make sure that the sensor (tray elevator home) and sensor (main tray
elevator limit) are properly installed.
c Check the sensors for damage, and replace if necessary. See
“2500‑sheet tray elevator home sensor actuator removal” on
page 449 and “Sensor (2500‑sheet tray main tray elevator limit)
removal” on page 467.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
7421
Diagnostic information
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