2500-sheet tray transfer guide motor failure service check
Actions Yes No
Step 1
Enter the Diagnostics menu, and then navigate to:
PRINTER SETUP > Reset engine Service Error
Note: Do this step every time a service error would occur to clear the
error and restore the engine settings.
Does the error remain?
Go to step 2. The problem is solved.
Step 2
a Make sure that the motor (2500-sheet tray transfer guide) is properly
installed.
b Enter the Diagnostics menu, and then navigate to:
Motor Tests > 2500-Sheet Tray Motor Tests > Elevator Test
c Observe if the motor is working properly.
Note: Remove tray 1 and tray 2 to observe the motor movement
properly.
Does the motor run?
Go to step 6. Go to step 3.
Step 3
a Reseat the 2500-sheet tray transfer guide motor cable on both sides.
b Check the motor cable for damage, and replace if necessary.
Does the problem remain?
Go to step 4. The problem is solved.
Step 4
a Make sure that the motor belts have correct belt tension.
b Check the motor gears, rollers, and belts for wear or damage, and
replace if necessary.
Does the problem remain?
Go to step 5. The problem is solved.
Step 5
Replace the motor (2500-sheet tray transfer guide). See
“Motor
(2500‑sheet tray transfer guide) removal” on page 462.
Does the problem remain?
Go to step 6. The problem is solved.
Step 6
a Make sure that the 2500-sheet tray elevator home sensor actuator is
properly installed and aligned with the sensor.
b Check the actuators for damage, and replace if necessary.
Does the problem remain?
Go to step 7. The problem is solved.
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Diagnostic information
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