Action Yes No
Step 19
a Make sure that the registration transport assembly is properly
installed.
b Make sure that the assembly is clear of obstructions.
c Check the assembly for damage, and replace if necessary. See
“Registration transport assembly” on page 282.
Does the problem remain?
Go to step 20. The problem is solved.
Step 20
Make sure that the blue screws and marked screws in the paper path area
are tightened.
Does the problem remain?
Go to step 21. The problem is solved.
Step 21
Check the expansion controller board pins for damage, and replace if
necessary. See
“Expansion controller board removal” on page 351.
Does the problem remain?
Go to step 22. The problem is solved.
Step 22
Check the engine controller board pins for damage, and replace if
necessary. See
“Engine controller board removal” on page 353.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
MPF jam service check
Action Yes No
Step 1
Enter the Diagnostics menu, and then navigate to:
EVENT LOG > Display Log
Do most of the recent error codes end with a 1? (Example: 241.11, 200.91)
Go to step 2. Go to step 8.
Step 2
Make sure that the MPF paper path, including the sensors, are free of
debris or dust.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
Check the MPF empty sensor actuator for damage, and replace if
necessary.
Does the problem remain?
Go to step 4. The problem is solved.
7421
Diagnostic information
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