2 Open the optional tray, and then locate the jammed paper.
3 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
4 Close the tray and door D.
241–242 paper jam messages
Error code Description Action
241.11 The paper remains detected at the sensor
(tray 1 feed) after the printer is turned on.
See
“Tray 1 feed jam service check” on page 84.
241.91 The paper remains detected at the sensor
(tray 1 feed) after the printer is turned on.
242.21 The paper remains detected at the sensor
(tray 2 feed) after the printer is turned on.
See
“Tray 2 feed jam service check” on page 87.
242.26 The sensor (tray 2 transport) did not detect
the paper.
242.91 The paper remains detected at the sensor
(tray 2 transport) after the printer is turned
on.
242.93 The sensor (tray 2 transport) did not detect
the paper from tray 3.
See
“2 x 500‑sheet tray 3 jam service check” on page 98.
242.93 The sensor (tray 2 transport) did not detect
the paper from the 3000‑sheet tray.
See
“3000‑sheet tray transport jam service check” on page
91.
7421
Diagnostic information
83
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