2 x 500‑sheet tray 3 transport jam service check
Action Yes No
Step 1
Make sure that the paper path between tray 2 and tray 3, including the
sensors, are free of debris or dust.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
a Enter the Diagnostics menu, and then navigate to:
INPUT TRAY TESTS > Feed Tests > Tray 3
b Check the movement and position of the paper.
Does the leading edge of the paper reach the sensor (tray 2 transport)?
Go to step 3. Go to step 7.
Step 3
Check the sensor (tray 2 transport).
Is it free of damage?
Go to step 4. Go to step 6.
Step 4
Enter the Diagnostics menu, and then navigate to:
SENSOR TESTS > PRINTER SENSOR TESTS > Tray 2 transport
Does the sensor status change while toggling the sensor?
Go to step 12. Go to step 5.
Step 5
a Reseat the sensor cable.
b Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 6. The problem is solved.
Step 6
Replace the sensor (tray 2 transport).
Does the problem remain?
Go to step 7. The problem is solved.
Step 7
Check the tray 3 transport roller for damage, and replace if necessary.
Note: If the page count is over 50K, then clean the rollers.
Does the problem remain?
Go to step 8. The problem is solved.
Step 8
Enter the Diagnostics menu, and then navigate to:
MOTOR TESTS > 2 x 500-Sheet Tray Motor Tests > Tray 3 transport
Does the motor run?
Go to step 12. Go to step 9.
7421
Diagnostic information
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