Action Yes No
Step 9
a Reseat the motor cable.
b Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 10. The problem is solved.
Step 10
a Check the tray 3 transport belt for proper tension, and adjust if
necessary.
b Check the transport gear and belt for wear or damage, and replace if
necessary. See
“2 x 500-sheet tray 3 transport belts and gears
removal” on page 495.
Does the problem remain?
Go to step 11. The problem is solved.
Step 11
Replace the motor (2 x 500‑sheet tray 3 transport). See
“2 x 500-sheet
tray feed and transport motors removal” on page 486.
Does the problem remain?
Go to step 12. The problem is solved.
Step 12
Check the 2 x 500‑sheet tray controller board pins for damage, and replace
if necessary. See
“2 x 500-sheet tray controller board removal” on
page 487.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
3000‑sheet tray transport jam service check
Action Yes No
Step 1
a Make sure that the tray is free of debris.
b Make sure that the tray is properly installed and aligned to the printer.
c Reseat the interface cable that is plugged into the 2500‑ or
2 x 500‑sheet tray.
d Reset the printer.
Does the problem remain?
Go to step 2. The problem is solved.
7421
Diagnostic information
91
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