Actions Yes No
Step 11
a Check the 2500-sheet tray feed and transport motor belt for proper
tension, and adjust if necessary.
b Check the 2500-sheet tray feed and transport motor belt and gears
for wear or damage, and replace if necessary.
Does the problem remain?
Go to step 12. The problem is solved.
Step 12
Replace the motor (2500-sheet tray feed). See
“Motor (2500‑sheet tray
feed) removal” on page 461.
Does the problem remain?
Go to step 13. The problem is solved.
Step 13
Check the sensor (2500-sheet tray transport) for damage.
Is it free of damage?
Go to step 14. Go to step 16.
Step 14
Enter the Diagnostics menu, and then navigate to:
SENSOR TESTS > 2500-Sheet Tray Sensor Tests
Does the sensor status change while toggling the sensor?
Go to step 17. Go to step 15.
Step 15
a Reseat the 2500-sheet tray transport sensor cable.
b Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 16. The problem is solved.
Step 16
Replace the sensor (2500-sheet tray transport). See
“Sensor (2500‑sheet
tray transport) removal” on page 472.
Does the problem remain?
Go to step 17. The problem is solved.
Step 17
Check the 2500-sheet tray controller board pins for damage, and replace
if necessary. See
“2500-sheet tray controller board removal” on
page 443.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
7421
Diagnostic information
97
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