2 x 500‑sheet tray 3 jam service check
Action Yes No
Step 1
Enter the Diagnostics menu, and then navigate to:
EVENT LOG > Display Log
Do most of the recent error codes end with a 1? (Example: 241.11, 200.91)
Go to step 2. Go to step 7.
Step 2
Make sure that the tray 3 feed paper path, including the sensors, are free
of debris or dust.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
Check the sensor (2 x 500‑sheet tray 3 feed).
Is it free of damage?
Go to step 4. Go to step 6.
Step 4
Enter the Diagnostics menu, and then navigate to:
SENSOR TESTS > 2 x 500-Sheet Tray Sensor Tests > Tray 3 feed
Does the sensor status change while toggling the sensor?
Go to step 13. Go to step 5.
Step 5
a Reseat the sensor cable.
b Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 6. The problem is solved.
Step 6
Replace the sensor (2 x 500‑sheet tray 3 feed). See
“2 x 500-sheet tray
transport assembly sensors removal” on page 492.
Does the problem remain?
Go to step 7. The problem is solved.
Step 7
Enter the Diagnostics menu, and then navigate to:
INPUT TRAY TESTS > Feed Tests > Tray 3
Does the leading edge of the paper reach the sensor (2 x 500‑sheet tray
3 paper feed)?
Go to step 13. Go to step 8.
Step 8
Check the tray 3 feed, pick, and separator rollers for damage, and replace
if necessary.
Note: If the page count is over 50K, then clean the rollers.
Does the problem remain?
Go to step 9. The problem is solved.
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Diagnostic information
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