Patient Management Troubleshooting Patient Management
6 - 8 V Series Operating Instructions
6.3 Patient Management Troubleshooting
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MESSAGE/PROBLEM REASON SOLUTION
The Month and Day buttons are 
disabled in the Patient Info 
dialog. 
The birth year needs to be 
entered first.
Select the Year button to enter the 
birth year, then the Month button 
enables once entered, followed by 
the Day button. 
The entered string is invalid. Only alpha characters may be 
entered. 
Use the Delete key in the keyboard 
dialog to remove the invalid 
character(s), then reenter. 
Units in weight keypad are set to 
kg.
The kg key is selected in the 
keypad.
Select the lb key in the keypad to 
change units to pounds, then 
select the Enter key.
Units in height keypad are set to 
cm.
The cm key is selected in the 
keypad.
Select the inch key in the keypad 
to change units to inches, then 
select the Enter key.
Value out of range An invalid value was entered in 
the keypad. 
The acceptable range displays 
above the text box. Observe the 
range, then enter a value within 
the range. 
* Display messages are shown in bold text.