1.2.3.3.2.3 Troubleshooting
If the Encoder Calibration Procedure has failed during recording, please check the error description and
contact our support. If the calibration is finished, but the resulting phase error exceeds the permissible value,
this is usually related to a mechanical issue or magnetic ring damage. It’s possible to identify the cause based
on the resulting Estimated phase error graph. There are 3 common outcomes:
1.2.3.3.2.3.1 The magnetic ring is too close to the encoder chip
Note the Nominal air gap for each encoder ring. If the ring is significantly closer, the following pattern will
appear in the calibration results: regular high frequency oscillations with a high amplitude.
In this case, adjust the encoder ring mounting to ensure the nominal air gap.
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