8.4 Image Quality Problems
252
Nothing is copied/
printed.
For a copy job, is the scanned side
of the document facing down?
Place the document with the side to be scanned facing down.
High-voltage power supply may
have malfunctioned.
Contact your local Xerox representative.
The entire output
is faint.
Is the toner density appropriate? Adjust the toner density.
Refer
Refer to "Toner Density" (p. 296).
The copied/
printed image is
misaligned or
skewed.
Is the media loaded correctly? Correctly load the media.
Refer to "Loading/Replacing Paper" (p. 45).
Part of the copied/
scanned image is
missing.
Is the document placed correctly? Correctly load the document.
For a copy job, refer to "Step 3 Starting the Copy
Job" (p. 80).
For a scan job, refer to "Step 2 Starting the Scan
Job" (p. 127).
Is the media loaded correctly? Correctly load the media.
Refer
Refer to "Loading/Replacing Paper" (p. 45).
Are the copy settings such as
Reduce/Enlarge, Paper Supply,
Image Shift, Edge Erase, and Scan
Start Position correct?
Set the copy settings correctly.
Refer
Refer to "Reduce/Enlarge (Making Enlarged/
Reduced Copies)" (p. 102) and "Copy - [Output
Format] Screen" (p. 119).
Are the copy settings such as
Reduce/Enlarge, Original Size,
Edge Erase, and Scan Start
Position correct?
Set the copy settings correctly.
Refer
Refer to "Reduce / Enlarge (Specifying the
Scanning Magnification)" (p. 156) and "Scan -
[Layout Adjustment] Screen" (p. 155).
The copied/
scanned output
has shadows.
Is the document a paste-up or
folded original?
Make adjustments under Copy Density, Lighten / Darken, and/or
Original Type.
Refer
For a copy job, refer to "Image Options
(Adjusting the density, sharpness, and contrast
of images)" (p. 109) and "Original Type
(Selecting the Document Type)" (p. 108).
For a scan job, refer to "Image Options
(Adjusting the Scan Density, and Sharpness and
Contrast of Images)" (p. 152) and "Original Type
(Selecting the Document Type)" (p. 139).
Is the document quite transparent
such as a transparency film?
Image is lost on
the edge of paper.
Is part of the image outside of the
printable area?
Recreate the original so that the image fit to the printable area.
Refer
Refer to "Image loss width" in "Specifications" (p.
344).
Symptom Check Remedy