Brunswick Sync - Table of Contents

Troubleshooting 1
CONTENTS
Introduction .......................................................................................................................................3
Troubleshooting Techniques .............................................................................................................3
Preparation .....................................................................................................................................3
Knowledge .....................................................................................................................................3
Tools ...............................................................................................................................................4
Spare Parts ......................................................................................................................................4
Backups ..........................................................................................................................................4
Troubleshooting Steps ......................................................................................................................5
Step 1: Identify the Specic Symptoms: .......................................................................................5
Step 2: Make a List of Potential Causes of the Symptom. ............................................................ 5
Step 3: Prioritize Your List ........................................................................................................... 5
Step 4: Eliminate Potential Causes ...............................................................................................5
Step 5: What to Do if Steps 1-4 Didn’t Solve Your Problem ....................................................... 5
Additional Tips ............................................................................................................................... 5
Scoring Issues ...................................................................................................................................6
Non-GS Pinsetters ..........................................................................................................................6
Circuit Description: ................................................................................................................6
Mis-Scoring on One Lane (Non GS Pinsetter) .........................................................................8
Mis-Scoring on Both Lanes (Non - GS Pinsetters) ..................................................................9
No Scoring on One Lane (Non-GS Pinsetters) ......................................................................10
No Scoring on Both Lanes (Non-GS Pinsetter) .....................................................................11
GS Pinsetters ................................................................................................................................12
Circuit Description: ..............................................................................................................12
No Scoring on One Lane or Lane Pair (GS Pinsetters) ..........................................................12
Widescreen Overhead Monitor Issues .............................................................................................13
Circuit Description: ....................................................................................................................13
No Scorer Video on One or Both Widescreen Monitor on a Lane Pair .......................................16
No Scorer Video on Multiple Widescreen Monitors ....................................................................17
The TV Picture on Multiple Monitors is Bad...............................................................................18
Quick Reference Solutions ..............................................................................................................19
Overhead Monitors .......................................................................................................................19
“Please Wait” display stays on an overhead ........................................................................... 19
Incorrect image stays on an overhead ....................................................................................20
Error message appears on overhead (ie. Video Player Stopped, SQL Error) ......................... 20
Tablets ..........................................................................................................................................21
“Please Wait” display stays on a tablet ...................................................................................21
Tablet exits to the Android screen (Screen with icons) ..........................................................21
Black tablet screen ..................................................................................................................22
Peripheral Controller (Pinsetter / Bumper Control) .....................................................................22
Can not turn pinsetter on/off from desk .................................................................................22
Sweep is down, Pinsetter is on, did not score thrown ball .....................................................23