Nano Series GigE Vision Camera Troubleshooting • 299
Troubleshooting
Overview
In rare cases an installation may fail or there are problems in controlling and using the Nano
camera. This section highlights issues or conditions which may cause installation problems and
additionally provides information on computers and network adapters which have caused problems
with Nano. Emphasis is on the user to perform diagnostics with the tools provided and methods are
described to correct the problem.
The GigE Server status provides visual information on possible Nano problems. The three states
are shown in the following table. Descriptions of possible conditions causing an installation or
operational problem follow. Note that even a Nano installation with no networking issue may still
require optimization to perform to specification.
Device Not Available Device IP Error Device Available
GigE Server
Tray Icon:
Note: It will
take a few
seconds for the
GigE Server to
refresh its state
after any
change.
A red X will remain over the
GigE server tray icon when
the Nano device is not found.
This indicates a network issue
where there is no
communication with Nano. Or
in the simplest case, the
Nano is not connected.
The GigE server tray icon
shows a warning when a device
is connected but there is some
type of IP error.
The GigE server tray icon when
the Nano device is found. The
Nano has obtained an IP address
and there are no network issues.
Optimization may still be
required to maximize
performance.
Important: 10/100 Mb Ethernet is not supported by the Genie Nano series of cameras. The Genie
Nano status LED will show that it acquired an IP address (solid Blue) but the Nano will not respond
or function at these slower connections.
Problem Type Summary
Nano problems are either installation types where the Nano is not found on the network or setup
errors where the Nano device is found but not controllable. Additionally a Nano may be properly
installed but network optimization is required for maximum performance. The following links jump
to various topics in this troubleshooting section.
Device Not Available
A red X over the GigE server tray icon indicates that the Nano device is not found. This indicates
either a major camera fault or condition such as disconnected power, or a network issue where
there is no communication.
• Review the section Using Nano to verify required installation steps.
• Refer to the Teledyne DALSA Network Imaging manual to review networking details.
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